Please carefully inspect your order upon delivery. Anything that arrives damaged or not as described can be returned within 7 days with proper documentation of the issues.
Vendors must include a receipt and a return label in the package. The return label can be automatically generated when the shipping label is created so the customer can send back items for exchanges and/or refunds with the same carrier that delivered the package.
Follow these steps to resolve your return:
(1) Fill Out Return Label
A return label will be included in your package. Make a copy of the receipt and the return label for your records.
Fill out the reason for return and take photos for as a means of evidence to display any defects or damage.
Once your claim is validated, please enclose a copy of your invoice or Packing Slip with your return. If you’ve lost or misplaced the return slip, include your name, address, phone number, and order number within the return.
Carefully repackage the merchandise and return the package to us via UPS or insured parcel post. Please note you are responsible for the safe return of your merchandise. If the vendor does not receive the return, you will not receive a refund.
(3) Get Resolution
Once the item has been received by the seller, your refund should be initiated within 48 hours. Vendors are responsible for paying return shipping costs on items that do not arrive as described or arrived damaged.
Lovers.Coffee does not accept international returns.