SHIPPING AND RETURN POLICIES
GENERAL SHIPPING POLICIES
How Ordering and Shipping Works for Buyers
Congrats, you’ve just ordered a product from Lovers.Coffee marketplace!
We use the ShipEngine platform in order to pick the cheapest and fastest shipping option for the order. This also allows for the instant and accurate address validation tool provided by ShipEngine to ensure that packages have the best chance of being delivered to the right place. They’ll also give a shipping estimate to the customer as well based on location, available vendors, and more.
Once you submit your purchase, the vendor will receive your information and begin to prepare your shipment.
How Ordering and Shipping Works for Vendors
Vendors can pick and choose their preferred shipping vendors through our ShipEngine platform.
Lovers.Coffee makes the shipping easy. When a customer orders your product, their address will be validated and sent to you. Once the product is ordered, vendors are able to compare vendor prices and your preferred vendor in order to find the best shipping prices and rates for you, your location, the product, and the destination.
You will then print out the shipping label and prepare your shipment. This should include a receipt for the customer. You’ll also receive tracking information for the shipment that can be shared with the customer and help vendors track the shipment’s progress.
Lovers.Coffee requires vendors to make the shipment within 48 hours of the sale.
Vendors are able to customize the shipping label through ShipEngine based on the size, weight, destination, shipping dates, shipping timeline, and more depending on the nature of the order and item(s).
Most deliveries can be left without a signature if requested by the customer in the comments of an order. Customers should indicate whether or not they require or want a signature as this will affect the shipping method chosen by the vendor.
If there is no requested “signature required”, customers should indicate where the package should be left in the comments of the order (in a mailbox, between screen and front door, etc) and vendors will do their best to accommodate.
However, customers should note that it is their responsibility to ensure that a suitable place is available for the delivery person to leave the package if they will not be available during the delivery window. Their address should be validated when they’re checking out, which reduces the chance of misdelivery.
Vendors and Lovers.Coffee are not responsible for stolen or misplaced packages if a signature was not required. In the case of such a request, the delivery becomes the customer's responsibility from the moment it is picked-up by the courier of choice for delivery to this customer.
Misdelivery/Failure to Deliver
It is the customer’s responsibility to ensure that the delivery address and contact number has been entered correctly. The address validation component of our shipping provider helps you input the correct address, but it isn’t foolproof. It is also the customer’s responsibility to ensure that someone will be available at the delivery address to accept the delivery and sign for your order during the delivery window if a signature is requested.
If the delivery address is not entered properly and the order is delivered to the incorrect address, vendors and Lovers.Coffee are not responsible for the loss of the item(s). It’s the customer's responsibility to retrieve these items or reorder (and repay for) the items.
Should the customer decide to cancel the order instead of having it redelivered, they will be refunded the price of the ordered items only. Customers will not receive a refund for the shipping charges.
If your estimated delivery date has passed, check the tracking status given at the time of checkout. If you believe your order has been lost, contact the shipping vendor to determine the status of your package.
Only a vendor may cancel a transaction under the following circumstances:
The seller did not pay
The seller and buyer have agreed to cancel the transaction
Any cancellation must result in a full refund to the buyer.
During checkout, the country destination is selected and the Lovers.Coffee cart will calculate and display shipping charges automatically for that destination. To ship internationally, the shipment is required to go through customs in the destination country. Because of this, you as the shipper are responsible for knowing and understanding the laws, regulations, and customs procedures that are in place for wherever you’re shipment is going.
When requesting a shipping label for international orders, vendors must report a list of shipment contents along with their declared value.
International orders take longer to ship. The delivery window for international orders can vary depending on each country’s customs department.
Customers will receive an email with tracking information the order after it is shipped.
Due to the unpredictable nature of international shipping, Lovers.Coffee cannot guarantee shipping times for international orders.
Once an international order is placed, it cannot be cancelled or refunded. We do not accept any returns of international orders nor do we issue refunds for international orders.
Customers outside the United States may be subject to additional fees and charges. Please be aware of local customs and import laws before placing your order as you may be required to pay additional fees after the shipment arrives in your country.
International Laws and Regulations
Before ordering, please be sure to check if any coffee brand, equipment, or supplements are prohibited from entering your country. Vendors and Lovers.Coffee are not responsible if you cannot receive your order because of these regulations; it’s the customer’s responsibility to understand and know their country’s regulations and prohibitions on shipments and imports.
Vendors must provide an itemized list and value when requesting the international shipping label.
Please carefully inspect your order upon delivery. Anything that arrives damaged or not as described can be returned within 7 days with proper documentation of the issues.
Vendors must include a receipt and a return label in the package. The return label can be automatically generated when the shipping label is created so the customer can send back items for exchanges and/or refunds with the same carrier that delivered the package.
Follow these steps to resolve your return:
(1) Fill Out Return Label
A return label will be included in your package. Make a copy of the receipt and the return label for your records.
Fill out the reason for return and take photos for as a means of evidence to display any defects or damage.
Once your claim is validated, please enclose a copy of your invoice or Packing Slip with your return. If you’ve lost or misplaced the return slip, include your name, address, phone number, and order number within the return.
Carefully repackage the merchandise and return the package to us via UPS or insured parcel post. Please note you are responsible for the safe return of your merchandise. If the vendor does not receive the return, you will not receive a refund.
(3) Get Resolution
Once the item has been received by the seller, your refund should be initiated within 48 hours. Vendors are responsible for paying return shipping costs on items that do not arrive as described or arrived damaged.
Lovers.Coffee does not accept international returns.