Dispute Resolution Policy

At Lovers Coffee, we are committed to providing excellent products and exceptional customer service. We strive to resolve any disputes or concerns promptly and fairly. This Dispute Resolution Policy outlines the steps and procedures for addressing and resolving disputes between you, the customer, and Lovers Coffee.

Scope of the Policy

This policy applies to any dispute, claim, or controversy arising from or relating to your purchase or use of our products and services, including issues related to billing, shipping, refunds, or any other concerns.

Informal Resolution Process

Before initiating formal dispute resolution, we encourage you to reach out to our customer service team to attempt an amicable resolution:

Contact Us: You can contact our support team at Support@lovers.coffee or call +1 617-308-2693 to report your concern.
Response Time: Our team will acknowledge your complaint within [specific timeframe, e.g., 3 business days] and work to provide a resolution within [specific timeframe, e.g., 10 business days].
Good Faith Effort: Both parties are encouraged to act in good faith to resolve the dispute informally.

Mediation

If the issue cannot be resolved informally, either party may request mediation, a process where a neutral third-party mediator facilitates a discussion to help reach a mutually acceptable resolution.

Mediation Costs: Both parties will share the cost of mediation equally unless otherwise agreed.
Location: Mediation sessions can be conducted virtually or in-person at a mutually agreed location.

Binding Arbitration

If mediation is unsuccessful, any unresolved dispute will be settled through binding arbitration, rather than in court, except for disputes that qualify for small claims court.

Arbitration Rules: The arbitration will be conducted under the rules of the American Arbitration Association (AAA) or a similar organization.
Arbitration Location: Arbitration will take place in [specific location, e.g., the city/state where your business is registered], or remotely if both parties agree.
Costs: Each party will bear its own legal fees and costs associated with arbitration, but the arbitrator may award costs to the prevailing party.

Class Action Waiver

You agree to resolve any disputes with Lovers Coffee on an individual basis. By accepting this policy, you waive the right to participate in a class action, collective action, or similar proceeding.

Governing Law

This policy is governed by the laws of the United States and the state of Massachusetts, without regard to its conflict of laws principles.

Exceptions

This policy does not apply to disputes:

That falls within the jurisdiction of a small claims court.
Related to intellectual property rights or claims of unauthorized use of our brand.

Changes to This Policy

We reserve the right to update this Dispute Resolution Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed.

Contact Information

If you have questions about this policy or need assistance, please contact us: Lovers Coffee

Email: support@lovers.coffee

Phone: +1 617-308-2693

Address: 177 huntington avenue, suite 1700 Boston, MA, US 02115

By using our website or services, you agree to follow this Dispute Resolution Policy.

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