We are dedicated to our customers 24/7.

Thank you for shopping at Lovers Coffee. We are committed to delivering your orders in a timely and efficient manner. Please review our Shipping & Delivery Terms to understand how we handle shipping, delivery times, and related policies.

    We offer the following shipping methods for deliveries within the United States:

    • Standard Shipping:  5-7 business days
    • Expedited Shipping:  2-3 business days
    • Overnight Shipping:  1 business day (available for certain locations)

    Shipping costs are calculated at checkout based on the shipping method you select, your delivery address, and the weight of the items in your order.

    Orders are processed within 1-2 business days of receiving your order, excluding weekends and holidays. You will receive a shipping confirmation email with tracking information once your order has shipped.

    Please note that some orders may take longer to process during peak seasons or promotional periods. In these cases, we will notify you if there is an unexpected delay.

    Delivery times are estimates and may vary based on your location, the shipping method selected, and any unforeseen delays from our shipping partners. We are not responsible for any delays caused by the shipping carrier, weather, or other circumstances beyond our control.

    Once your order is shipped, you will receive tracking information, and you can track your package through the carrier’s website.

    We currently offer shipping within the United States. We do not ship internationally at this time. If you are located outside the United States, please sign up for updates on when we will offer international shipping.

    Please ensure your shipping address is correct at checkout. We are not responsible for items lost or delayed due to incorrect or incomplete addresses. If you realize there is an error with your shipping address, please contact us immediately at [email address] or [phone number] to update your information before the order ships.

    From time to time, we may offer free shipping promotions for specific products or order values. Free shipping is valid only within the continental United States, and certain restrictions may apply. The free shipping offer will be clearly stated at checkout.

    Lovers Coffee is not responsible for lost, stolen, or damaged packages once the carrier has confirmed delivery. If your package is marked as delivered but you have not received it, please contact the carrier directly to initiate a claim.

    If you believe your package is lost or has been stolen, please reach out to us, and we will do our best to assist you in locating it.

    Once an order has been placed and processed, it cannot be modified or canceled. If you need to make changes to your order, please contact us as soon as possible, and we will do our best to accommodate your request before the order is shipped.

    If you receive an order that is damaged or contains incorrect items, please contact us immediately at [email address] or [phone number]. We will arrange for a return or exchange, depending on the situation, at no additional cost to you.

    If you need to change your shipping address after your order has been processed, please contact us immediately. While we will do our best to accommodate address changes, we cannot guarantee that changes will be made before shipment.

    Please refer to our Refund Policy for information regarding returns and exchanges. Any returns due to shipping-related issues, such as damage or incorrect items, will be handled at no extra cost to you.

    Lovers Coffee reserves the right to update or modify these Shipping & Delivery Terms at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy. By continuing to use our website, you agree to the updated terms.

    If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:

    Email:  support@lovers.coffee
    Phone:  +1 617-308-2693
    Address:  177 huntington avenue, suite 1700 Boston, MA, US 02115