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Welcome to Lovers Coffee. We are dedicated to our customers 24/7.
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- The product you received is defective, damaged, or not as described.
- You contact us within 30 days of receiving your order to initiate the return process.
- Products that have been opened or used, including coffee beans or other consumables.
- Sale items or gift cards.
- Any personalized or customized products.
- Contact Us: Email us at [email address] or call [phone number] within 30 days of receiving your order. Include your order number and details of the issue with the product.
- Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
- Return Shipping: You are responsible for the return shipping costs, unless the item is defective, damaged, or incorrect. We recommend using a tracked shipping service to ensure the product is returned safely.
- Inspecting the Return: Once we receive the returned item, we will inspect it to confirm its condition. If it meets the return criteria, we will issue a refund.
- Refunds will be processed to the original payment method used for the purchase.
- You will receive a notification once the refund is processed, and it may take up to 10 business days for the refund to appear on your account, depending on your bank or payment provider.
You are eligible for a return and refund if:
The following items are non-refundable and cannot be returned:
To request a return, please follow these steps:
If you receive a damaged or defective product, please contact us immediately upon receiving your order. We will arrange for a replacement or full refund, including covering any return shipping costs.
If you would prefer an exchange for a different product, please contact us within 30 days of receiving your order. Exchanges are subject to product availability and will be processed according to the return procedure outlined above.
If you have not received your refund within the stated timeframe, please first check your bank account or payment provider. If the refund is still not reflected, contact us at [email address] or [phone number], and we will assist you in resolving the issue.
Lovers Coffee reserves the right to update or modify this Refund Policy at any time. When changes are made, the updated policy will be posted on our website with an updated "Effective Date." By continuing to shop with us, you accept the terms of the updated policy.
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:
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